Refund Policy
Refund Policy
Thank you for shopping with us at Shopsmart. We aim to provide quality products and excellent customer service. Please review our refund policy below:
1. Return Eligibility:
- We offer a 3-day return policy only if the wrong order was delivered to you. This means you have 3 days after receiving the item to request a return.
But in a case were client purchase an item bigger or smaller we are not responsible for that. Kindly use our size chat to confirm your size.
2. Return Process:
- To initiate a return, please contact our customer service team within the 3-day window on 0802 815 1516 .
- Provide your order number, a description of the issue, and any relevant photos if applicable.
3. Return Approval:
- Once we receive your return request, we will review it and notify you of the approval or rejection of your return.
- If approved, we will provide instructions on how to return the item.
4. Return Shipping:
- If your return is approved, you will be responsible for the cost of return shipping. Please ensure the item is securely packaged to avoid any damage during transit.
5. Refund Process:
- Upon receipt and inspection of the returned item, we will process your refund.
- Refunds will be issued to the original method of payment within 2-3 days.
6. Non-Returnable Items:
- Items not eligible for return include those that were accurately delivered, worn, washed, or altered after delivery.
7. Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer service team on
0802 815 1516.
We appreciate your understanding and cooperation.
Thank you for support
Best regards,
SHOPSMART
Thank you for shopping with us at Shopsmart. We aim to provide quality products and excellent customer service. Please review our refund policy below:
1. Return Eligibility:
- We offer a 3-day return policy only if the wrong order was delivered to you. This means you have 3 days after receiving the item to request a return.
But in a case were client purchase an item bigger or smaller we are not responsible for that. Kindly use our size chat to confirm your size.
2. Return Process:
- To initiate a return, please contact our customer service team within the 3-day window on 0802 815 1516 .
- Provide your order number, a description of the issue, and any relevant photos if applicable.
3. Return Approval:
- Once we receive your return request, we will review it and notify you of the approval or rejection of your return.
- If approved, we will provide instructions on how to return the item.
4. Return Shipping:
- If your return is approved, you will be responsible for the cost of return shipping. Please ensure the item is securely packaged to avoid any damage during transit.
5. Refund Process:
- Upon receipt and inspection of the returned item, we will process your refund.
- Refunds will be issued to the original method of payment within 2-3 days.
6. Non-Returnable Items:
- Items not eligible for return include those that were accurately delivered, worn, washed, or altered after delivery.
7. Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer service team on
0802 815 1516.
We appreciate your understanding and cooperation.
Thank you for support
Best regards,
SHOPSMART